These terms cover your company's use of SERVALO. We wrote them to be read, not skimmed past — fifteen short sections, no surprises.
Effective July 14, 2026
SERVALO answers your business phone line with an AI receptionist, runs intake, books appointments on your schedule, and gives your team a dispatch board, technician app, and records. You forward your line to us; you can unforward it at any time. These terms are an agreement between SERVALO and your company — not your customers.
SERVALO is not an emergency service and does not replace 911. When a caller describes a life-safety situation, the system delivers safety guidance and attempts to connect a human, but your company remains responsible for its own emergency procedures and for the services you provide.
Every answered call states that it is transcribed and that the caller is speaking with an AI assistant. Transcripts are stored to your account so you can review every call; SERVALO does not store call audio. You are responsible for using your own phone line lawfully and consistently with the rules of the states where you operate.
SERVALO books appointments based on the schedule, service list, and rules you configure. Your company remains solely responsible for the work performed, for holding the licenses your work requires, for your pricing, and for anything promised to your customers by your team.
Your customer records, call recordings, transcripts and job history belong to your company. Ask us for a full export at any time — including when you leave — and you can take it all with you. We do not sell your data or your customers’ data. We use your data to operate the service for you — details are in our Privacy Policy.
Pricing is per technician per month as published on the pricing page, with fair use of 125 answered calls per tech monthly and 35¢ per additional answered call. Founding-partner rates are locked for as long as the subscription stays active. Billing is month to month; you can cancel any time and your service runs through the end of the paid period.
Review requests and notifications are sent only where a customer has provided their number to your business, and every message honors STOP. You agree not to use the platform for cold outreach, marketing lists, or spam of any kind.
We work to answer every call, but no phone system is perfect — carrier outages and failures happen. If the AI can’t answer, calls fall back to the transfer numbers you configure. The service is provided as-is and we don’t guarantee uninterrupted availability.
Use the platform for your own service business, lawfully. We can suspend accounts used unlawfully or abusively — to harass callers, to violate telemarketing or privacy law, or to resell the service — with notice where practical.
You can leave any time: unforward your line, ask us for your data export, and stop the subscription. We may end or change the service with reasonable notice; if we ever discontinue it, you’ll get your data and a pro-rated refund of anything prepaid.
To the maximum extent the law allows: the service is provided as-is, without warranties; we are not liable for indirect or consequential damages; and our total liability for any claim is limited to the fees you paid us in the three months before the claim arose. Nothing here limits liability that the law does not allow to be limited.
You can connect outside services to your account — QuickBooks for accounting, Google Calendar for scheduling, Stripe for taking payments. When you do, we send that service the information needed to do what you asked (for example, paid invoices to your QuickBooks). Those services have their own terms and privacy policies, which govern your use of them, and you can disconnect any of them at any time.
If a third party brings a claim against SERVALO because of your company’s use of the service — the work your company performed, promises your team made to customers, or your violation of law or of these terms — your company agrees to defend us and cover the resulting costs and damages. This does not apply to the extent a claim is caused by our own breach of these terms.
These terms are governed by the laws of the State of Georgia, without regard to its conflict-of-laws rules. Before either side files anything, we both agree to try to resolve any dispute informally for thirty days after written notice. If that fails, disputes will be brought in the state or federal courts located in Georgia, and both sides consent to that venue.
If these terms change in a way that matters, we’ll tell you before the change takes effect — continuing to use the service after that means you accept the update. Questions about these terms: hello@servalo.io, or reach us through your account.