The deal, in plain language
These terms cover your company's use of SERVALO. We wrote them to be read, not skimmed past: 32short sections, no surprises. How we handle your customers' data is in the Data Processing Addendum.
Version 2026-10-13 · effective October 13, 2026
1. The deal and how you agree to it
This is an agreement between SERVALO LLC, a Georgia company, and your company, not your customers. You agree by ticking the box at signup, and we keep a record of which version you agreed to and when.
2. Words we use
"Call Data" means anything that comes out of a call to your line: transcripts, summaries, caller details, voicemails and scores. "Customer Data" is all the data you and your callers put into SERVALO.
3. What SERVALO does
SERVALO answers your phone with an AI receptionist, books jobs on your schedule and rules, texts your customers for you, and gives your team a dispatch board and a tech app. You forward your line to us and can stop forwarding any time.
4. Not an emergency service
SERVALO does not replace 911. If a caller mentions gas, a carbon monoxide alarm, smoke or fire, code catches it, tells them to get out and call 911 or the gas company from outside, and passes the call to your on-call contact. Your company still owns its emergency procedures and its work.
5. Bookings are assisted. The work is yours
The AI books and answers from the settings you give it, so keep them right. Your services, prices, quotes, licenses and promises to customers are yours, not ours.
6. Every AI call is announced
Each call the AI answers starts with "this call is transcribed and I'm an AI assistant," and you can't turn that off. We keep the transcript, not the audio. If you turn on voicemail, callers hear that the message is recorded, and the recording stays with our phone provider, Twilio, so you can play it back.
7. Your calls work for you, and only you
We use your Call Data to run and improve SERVALO for you. We never sell it, never use it to train AI models, and never mix it with other shops' data except in anonymous totals. You let us grade your calls to make your receptionist better, and let us retell a call in our own words for our marketing with every caller detail removed and your name left out unless you say yes in writing; you can switch call stories off in Settings any time.
8. Texting your customers
You confirm your customers gave you their number and the OK to be texted. We enforce STOP, carrier registration and an 8am to 8pm window, and a customer's consent is never shared with anyone.
9. Reviews, the honest way
Every finished job gets the same review request. No asking only happy customers, no rewards for reviews, no fake reviews, and nothing in these terms stops anyone leaving an honest review.
10. Your account and phone line
You're responsible for your users, your logins and your phone numbers. If the AI can't take a call, it goes to the transfer numbers you set, so keep them current.
11. Fair use
Use SERVALO lawfully, for your own business. No harassing callers, no outbound robocalls, no reselling, and no getting around the AI notice or the safety rules.
12. Price, renewal and cancelling
You pay per technician each month plus a one-time setup fee, and your plan renews automatically every month until you cancel. Cancel any time in Settings under Manage billing or cancel; it stops at the end of the month you've paid for. The setup fee is non-refundable once setup work starts, and we give you 30 days' notice before any price change. We review prices once a year, and a provider raising what it charges us can be a reason for a change. Fair use: each tech on your plan includes 125 answered calls and 500 texts a month (sent and received; a text over 160 characters counts as each part). Over that, it's 35¢ per answered call and 2¢ per text, added to your next bill. If a carrier or provider charges us because of something on your side, like wrong business details that make us refile your texting registration, you pay that fee at our cost. A founding rate locks the price per tech; these limits apply to every plan. You can see your usage in Settings, and we email you at 80% and again if you go over.
13. Your data is yours
Ask for a full export any time, and for 30 days after you leave. In the 30 days after that, we delete your data, including voicemail recordings at Twilio, except what the law makes us keep and backups that roll off within 30 days.
14. Security, and telling you fast
We encrypt data in transit, wall each shop's data off from every other shop's, and log important actions. If your data is ever exposed, we tell you within 72 hours of confirming it and help you with what comes next.
15. Privacy
The Data Processing Addendum covers how we handle your customers' personal data, as your service provider. Our privacy policy at servalo.io/privacy covers what we collect for ourselves.
16. Uptime
We work hard to keep SERVALO running, but phone networks and providers fail sometimes, and we can't promise it never will. If we cut a core feature you pay for, you get 30 days' notice and can cancel.
17. Pausing service
We can pause your service if a bill goes unpaid, if use breaks the law or carrier rules, or if callers are at risk. We tell you why and switch it back on once it's fixed.
18. Ending things
You can leave any time, and we can end things with 30 days' notice, or sooner for a serious breach that isn't fixed. If we end it without cause, you get back anything prepaid for after the end date.
19. Keeping secrets
We each keep the other's private business information private. We only share it if the law requires it.
20. What we own
SERVALO owns the software, and you get to use it while you're a customer. We will never name you or use your logo or results in marketing without your written OK.
21. No extra promises
Beyond what these terms say, SERVALO is provided as is. The AI can make mistakes, so check bookings that matter.
22. Limits on liability
Neither side pays the other for lost profits or other indirect losses. Our total liability is capped at what you paid us in the 12 months before the claim.
23. Covering each other
If someone sues us over your work, your prices, your texting or how you use your phone line, you cover it. If someone claims our software infringes their rights, or sues over a breach of our security, we cover it.
24. Disputes
Georgia law applies. We both try to sort out a problem for 30 days first, and if that fails, it goes to the courts in Fulton County, Georgia.
25. Texts from SERVALO
You can ask us to text you in two ways: give us your cell number on a call and ask us to text you, or check the box that says "Text me about my setup" on servalo.io/get-started and give us your cell number there. The box is never checked for you, and you never have to check it to book a call or buy anything. Either way, SERVALO will text you our demo phone number and follow-ups about getting your shop set up. We text business owners only, and only after you give us the number yourself and ask. Message frequency varies, usually 1 to 4 texts in total. Msg & data rates may apply. Reply HELP for help, or reach us at servalo.io/support. Reply STOP at any time to stop all texts; you will get one message confirming it, and nothing after that. Carriers are not liable for delayed or undelivered messages. We do not sell or share your number, and no mobile information or SMS opt-in consent is shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy at servalo.io/privacy.
26. Changes
Every version has a date at the top. If something important changes, we email you 30 days before it takes effect, and you can cancel before then if you don't agree.
27. Reaching us
Write to hello@servalo.io, or for legal notices, also mail SERVALO LLC, 1621 Central Ave, Cheyenne, WY 82001. We reach you at the account owner's email.
28. The rest
Neither side can hand this agreement to someone else without the other's OK, except as part of selling the business. Neither side is to blame for outages or events beyond its control, and if one part of these terms doesn't hold, the rest still does.
29. AI output
What the AI writes or says is a draft based on your settings, and it can be wrong, so check prices, diagnoses and anything sent under your name before you rely on it. You're responsible for your settings, and you must follow the usage rules of the AI providers we use.
30. Payments you take through SERVALO
If you take payments through SERVALO, Stripe processes them under Stripe's own agreement, you are the seller, and we keep an application fee on each payment, shown in Settings under Payments. Refunds, chargebacks and any negative balance are yours, and if Stripe charges them to us we can take them back from your payouts or your card on file.
31. Acceptable Use Policy
Our Acceptable Use Policy at servalo.io/acceptable-use is part of these terms and spells out the rules in Section 11. If the two ever differ, the stricter rule applies.
32. Help inside your account
Ask us to change something and we do it for you: move a tech, fix your hours, add a login, change a setting. We work from our own console under our own name, change only what you asked for, and leave the rest alone. Every change we make is written to a list you can read any time under Settings, then Your account. We never sign in as you, and we do not read your customers’ records beyond what the job in front of us needs.