SERVALO answers your phone like your best CSR — every call 24/7, or just the nights, weekends and overflow your team can't take. It runs a real HVAC intake, books against your real schedule, sends the right tech with the reason why, and asks for the review when the job is done. One system, from ring to five stars. Built for shops from one truck to fifteen.
That's a live line answered by the exact receptionist your customers would get. Tell it your AC died — it will ask what a real dispatcher would ask, check a real schedule, and book you like a real caller.
Contractors miss roughly a quarter of inbound calls. About 85% of callers who hit voicemail never call back — they call the next company — and every missed call is worth ~$180 on average, far more in peak season. Twenty missed calls a month is real revenue driving to a competitor.
The short version is five steps. See the full walkthrough — coverage options, setup step by step, and what happens second by second on a real call.
Forward your existing line — nothing to install, and you can unforward any minute. Every call is answered, transcribed, and disclosed.
Trained-CSR questions for the actual problem — and it listens for trouble instead of interrogating every caller. When something sounds like a real emergency, the official safety guidance and your team alert are fixed in code: the AI delivers them, it never decides them.
A conversation becomes a booking only when your calendar and business rules clear it. Anything risky holds for your approval instead of auto-confirming.
Jobs route by skills, certifications, zone, hours, and drive time — and the board shows you why. Your dispatcher can override anything.
The tech works the job from their phone — photos, notes, status your office sees live — and the review request goes out when it’s finished.
Not a chatbot bolted onto your phone line — the full chain, with a surface for every person in the company.
Servalo doesn't answer like a generic bot — it answers like your best office hire, because you onboard it like one: your fees, your maintenance plans, your policies, your hours. We set it all up with you on the setup call; most shops are configured in under an hour.
It quotes your service-call fee in your words — and never invents a repair price.
“The service call is $99, and it applies toward any repair you approve.”
Your tiers, your perks, your prices — offered at the right moment, and members get recognized when they call.
“Found you — you’re on the Comfort Club. That tune-up’s covered.”
Warranty rules, service area, what you don’t do — it answers from the playbook you approve, nothing else.
“We don’t service oil furnaces — but let me take your number so the office can point you the right way.”
Change a fee, a policy, or your hours in Settings and the very next call speaks it.
Edit → save → the next caller hears it. No deploy, no waiting.
When a caller says “the house smells like gas,” the model doesn't improvise. Hard-coded rules take over: the caller hears the same guidance their gas company would give and your team is alerted — even when they never say the word “gas.” And it listens like a person, not a keyword scanner: a homeowner asking about CO detectors gets a booked visit, not an evacuation script. Burning smells and sparking get coached and booked as priority visits, upset callers and repeat problems land in front of your office with care — and the AI can raise an alarm, but it can never lower one.
An AI statement can never create a booking, invent a price, or override a safety rule. Your calendar, your service list, your approval queue and your team's credentials are the authority — the model just does the talking.
Anything uncertain — new equipment quotes, flagged hazards, big jobs — holds for a human yes. The caller hears “we're holding that time for you,” never a false promise.
Every assignment, escalation and refusal carries its reason in plain English. No black boxes to trust — an audit trail to read.
Owners, dispatchers and techs each see exactly their slice. Remove someone and their sign-in dies with the membership — instantly.
Setup fee waived. Unlimited office users — you pay for techs on the board, not logins. Fair use of 125 answered calls per tech monthly, then 35¢ a call. No surprises on the bill, ever.
Yes — every call opens by saying so, and that it’s transcribed. Then it gets to work. Callers stop caring about the voice when the visit gets booked in ninety seconds. Call the demo line and judge for yourself.
The AI stops deciding and the code takes over — the caller gets the official guidance word for word, and your team and on-call phone are alerted immediately. The AI cannot soften it, skip it, or talk its way past it. It reads the caller’s whole sentence first, so a dusty smell on the first heat of the season isn’t treated the same as “I smell gas” — and if that check is ever unavailable, it errs toward treating it as the emergency.
Judge it yourself on the demo line — but the reason it holds up is a hundred small decisions. It speaks a price as “one eighty-nine dollars” instead of reading out digits and symbols. It ignores “mm-hmm” instead of stopping every time you make a listening noise, but a real interruption does cut it off. It says “one sec, let me pull up the schedule” instead of going silent while it looks. And when you talk over it, it only remembers the words you actually heard — so it never says “as I mentioned” about something that got cut off.
It repeats your name back the first time it uses it and asks you to spell an unusual one, because a name is the most-misheard thing on a phone line and that is your one natural chance to fix it. It reads the full address back once, always asks for the apartment number, and if the address will not validate it books you anyway with a note for the office rather than refusing you over stale map data. On the emergency side it is built around the near-misses: “no gas smell or anything” does not trigger anything, and neither does “my gas furnace won’t start” or “it’s burning up in here.”
Every failure path was designed on purpose. If a caller hangs up mid-call they land in your callback queue with a text back, carrying whatever was captured. If somebody asks for a person and nobody picks up anywhere, that becomes an urgent alert instead of an apology. When we ship a software update, live callers are handed to a human rather than hung up on. And every time the AI says “someone will call you right back,” a real task is created in the same breath — a promise with nothing behind it is the most damaging thing an AI can say.
Yes. You forward your existing line to SERVALO. Going live is flipping the forward on; leaving is flipping it off. Your number never stops being yours.
Unsure calls become callbacks and held bookings for your office — flagged, never guessed. Human review is a feature, not a failure.
White-glove. We configure your hours, techs, service area and playbook with you on a call, run test calls together — including a safety drill — and only then forward your line. Live in days.
Your hours, techs, service area and playbook configured together on one call. We test everything — including the emergency drill — before a single customer hears it. Then you forward your line, and SERVALO starts answering.